PELAYANAN PARKIR DI RUMAH SAKIT ARIFIN NU’MANG KECAMATAN PANCA RIJANG KABUPATEN SIDENRENG RAPPANG
Abstract
This writing aims to determine the parking services at Arifin Nu'mang Hospital, Panca Rijang District, Sidenreng Rappang Regency, and to determine the factors that affect parking services at Arifin Nu'mang Hospital, Panca Rijang District, Sidenreng Rappang Regency.The population of this writing is 876 visitors, while the sample is 90 visitors. Data collection techniques used in this writing are using observation techniques, interviews, literature study and questionnaires. The collected data were then analyzed using frequency and percentage tables.The results of this paper indicate that the parking service at Arifin Nu'mang Hospital, Panca Rijang District, Sidenreng Rappang Regency with a percentage of 68.6% is in good category, while the factors that affect parking services at Arifin Nu'mang Hospital, Panca Rijang District, Sidenreng Regency Rappang with a percentage of 69.5% with a good category.
References
A.S Moenir, 2000. Manajemen Pelayanan Umum Di Indonesia. Bumi Aksara. Jakarta.
Boediono, B. 2006. Pelayanan Prima.Yayasan Kuala Indonesia. Jakarta.
Hamzah B. Uno, 2014, Teori Kinerja dan Pengukurannya. Bumi Aksara. Jakarta
Hardiyansyah. 2011. Kualitas Pelayanan Publik : Konsep, Dimensi, Indikator, dan Implementasinya. Penerbit Gava Media. Yogyakarta.
Ibarahim. 2008. Teori dan Konsep Pelayanan Publik serta Implementasinya. Mandar. Bandung.
Kamaruddin Sellang. 2016. Administrasi dan Pelayanan Publik. Ombak. Yogyakarta.
Kamus Besar Bahasa Indonesia. Edisi Ketiga. 2005. Departemen Pendidikan dan Kebudayaan. Balai Pustaka. Jakarta.
Kurniawan dan Najib. 2005. Transformasi Pelayanan Publik. Pembaruan. Yogyakarta.
Miftah Thoha. 2002· Pelayanan Umum, Raja Grafindo Persada, Jakarta.
Moenir, H.A.S., 2003, Manajemen Pelayanan Umum di Indonesia, Bumi Aksara, Jakarta.
Moenir, 2007, Manajemen Pelayanan Umum di Indonesia, Bumi Aksara, Jakarta.
Mulyadi dan Setiawan, 2001, Efektivitas Pelayanan Publik, Pratama, Surabaya.
Munir, 2000.Manajemen Pelayanan Umum di Indonesia. Bumi Aksara. Jakarta.
Nasution. 2004. Reformasi Pelayanan Publik. Bumi Aksara. Jakarta.
Nurman, 2015. Strategi Pembangunan Daerah, Rajawali Pers, Pekan Baru.
Sugiyono. 2012. Metode Penelitian Administrasi Dilengkapi dengan Metode R&D. Alfabeta. Bandung.
Sinambela dkk, 2014. Reformasi Pelayanan Publik, Bumi Aksara, Jakarta.
S, Yogi dan M. Ikhsan. 2006. Standar Pelayanan Publik Di Daerah. PKKOD-LAN.
Waluyo, 2007, Manajemen Publik, Mandar Maju, Bandung.
Zulkifli Zaini. 2014. Mengelola Kualitas Layanan Perbankan. Gramedia Pustaka Utama, Jakarta.